Refund And Replacement Policy
At Bandeja, we are committed to providing high-quality padel accessories. Please note that we do not offer refunds for change of mind, incorrect purchases, or products that have been used.
Replacement For Damaged Or Defective Products
If you receive a product that is damaged, defective, or incorrect, we will gladly replace it at no additional cost.
To be eligible for a replacement:
- You must contact us within 7 days of receiving your order.
- The product must be unused.
- You must provide your order number and clear photos showing the defect, damage, or incorrect item received.
How To Request A Replacement
Please email us at info@bandejastore.com with:
- Your order number.
- A brief description of the issue.
- Photos of the product and its packaging.
Our team will review your request and respond within 2 business days.
Non Eligible Cases
We do not offer replacements for:
- Normal wear and tear.
- Damage caused by misuse, improper handling, accidents, or unauthorized modifications.
- Products damaged after delivery.
- Minor cosmetic variations that do not affect product functionality.
- Requests submitted more than 7 days after delivery.
No Refunds
All sales are final. Bandeja does not offer refunds, returns, or exchanges for reasons other than receiving a damaged, defective, or incorrect product.
Shipping Costs
For approved replacement requests due to a damaged, defective, or incorrect product, Bandeja will cover all replacement shipping costs.
Contact Us
For any questions regarding this policy, please contact us: